ERP implementation is the process of examining current organizational practices, strategic planning, streamlining operating procedures, installing and testing software, cleansing and migrating data, managing change, training users, going live and maintaining support.
ERP implementation involves people as well as technology. Accordingly, it may face people-related challenges, such as resistance to change, as well as technical obstacles.
Though the technical obstacles can be managed with adequate planning.
But, the most crucial variable in the ERP success formula is people and their mindset issues.
This is the most difficult type of issue to resolve and is one of the main reasons for ERP implementation failures. It’s easy to forget that the success of the implementation of a software system depends mainly upon the users.
The system itself is a non-living and logical entity that follows logical steps and processes as it has been programmed to, but the users of the system are humans who were used to processes being one way and will more than likely find it hard to switch to a new way of doing things, especially if the benefits of adopting new methods are not immediately obvious.
So, what needs to be done to make the ERP rollout successful?
Inform all employees of news and milestones as the project progresses
Establish reliable feedback channels for employees
Stimulate employees to generate new ideas and provide suggestions
Organize interesting training sessions
Celebrate the best user achievements as they occur
Change management and Continuous improvement.